Return Policy

Shoebutton Artistry Return Policy

Effective Date: 4/20/23

Last Updated: 4/20/23

Thank you for choosing Shoebutton Artistry for your handcrafted product needs. We take pride in creating unique and custom handcrafted products that meet your individual preferences and specifications. As a craft business, we are committed to ensuring your satisfaction with every purchase. Please take a moment to review our return policy below.

1. Custom and Handcrafted Products:

  • At Shoebutton Artistry, we specialize in crafting custom and handcrafted products tailored to your specific requests. Due to the personalized nature of our items, we do not accept returns for products that customers have received. Every product we create is unique and made to order, and we are unable to resell personalized items to other customers.

2. Quality Assurance:

  • We are dedicated to delivering high-quality products that meet or exceed your expectations. Prior to shipping, each item undergoes thorough quality control checks to ensure it is free from defects and meets your specifications. In the unlikely event that you receive a damaged or incorrect item, please contact us within 7 days of receiving your order, and we will work with you to resolve the issue promptly.

3. Cancellations and Modifications:

  • We understand that plans may change. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request if your order has not yet entered the production process. However, once production has begun, we may be unable to make changes or provide refunds.

4. Refunds and Exchanges:

  • Refunds and exchanges are only applicable in cases of damaged or incorrect items as determined by Shoebutton Artistry. If you believe your item qualifies for a refund or exchange, please contact us within 7 days of receiving your order, and we will provide instructions on how to proceed. We may request photographic evidence to assess the issue.

5. Communication:

  • We value open communication with our customers. If you have any questions, concerns, or special requests, please don't hesitate to reach out to us through our customer support channels. We are here to assist you and ensure your satisfaction.

6. Shipping Costs:

  • Shipping costs for returns, exchanges, or cancellations are the responsibility of the customer, unless Shoebutton Artistry determines that the return is due to a mistake on our part.

7. Final Sale:

  • All sales are considered final once the product is received by the customer. We do not offer returns or exchanges for any reason other than those mentioned in this policy.

By placing an order with Shoebutton Artistry, you acknowledge that you have read, understood, and agreed to our return policy.

Contact Information:

For any inquiries or assistance regarding our return policy or your order, please contact us at:

  • Email: shoebuttonartistry@gmail.com
  • Phone: (817) 521-5679
  • Mailing Address:128 NE Michael Drive, Burleson, TX 76028

We appreciate your trust in Shoebutton Artistry and look forward to crafting a unique and personalized product for you. Thank you for supporting our craft business!

Sincerely,

Shariah Hopkins

Owner

Shoebutton Artistry